General Terms and Conditions

I. Preamble

1. Villa alle Monache GMBH –with his branch in Italy (societa consitutua in base a leggi di altro stato) with its second registered office in Castagneto Carducci (Livorno), Via Aurelia 2/E 57024, numero di codice fiscale 01604780492, partia IVA 01604780492 (hereinafter Referred to as Tuscany Forever), is the owner and operator of the website (hereinafter referred to as Website).
2. With the use of outside services/software under legally obtained licenses, Website aims at providing online booking services of apartments and villas in Tuscany Forever Estate.
3. Customer acknowledge having read and fully accepted these General Terms and Conditions and terms specified in the booking process.
4. By accepting hereby General Terms and Conditions, Customer confirms that:
a. they have received all the necessary information required to use the Website properly;
b. the booking process is made for personal use, and not for commercial activities;
c. they have full legal capacity to commit to hereby General Terms and Conditions.

II. Definitions

Terms used in this document are defined as follows:
1. Parties – refers to both Tuscany Forever and Customer together;
2. Customer – user of the Website booking services;
3. Arrival date – specified day in the booking as the first day of the stay in Tuscany Forever Estate;
4. Departure date – specified day in the booking as the last day of the stay in Tuscany Forever Estate;
5. Price – shall mean the cost of booking an apartment or villa on a selected date, specified on the Website;
6. Total Price – shall mean the cost of a booked apartment or villa, including Cleaning Fee and any supplementary services fee, in the amount specified in the booking details on the Website;
7. User – an individual browsing and using the Website.

III. Subject

These General Terms and Conditions and the contained within provisions define the rights and obligations of the Parties within the scope of the provided by Tuscany Forever online booking services on all stages of the process.

IV. Online booking process

1. Booking of apartments and villas by the Customers are made using the online booking form available on the Website.
2. Booking shall be binding only following acceptance by Tuscany Forever through confirmation of the booking made via e-mail. Prior to the issue of e-mail confirmation of the booking, Tuscany Forever reserves the right to refuse any booking.
3. Prior to the booking, Customers must complete the information required in the booking form. Customers attest to the truth and accuracy of the information submitted.
4. While completing the booking process, the following steps shall be undertaken:
a. Choosing an apartment or villa;
b. Selecting, where applicable, supplementary services;
c. Checking the booking details, prices, applicable General Terms and Conditions of sale;
d. Completing Customers booking form;
e. Choosing payment method;
f. Accepting the General Terms and Conditions of the sale.
g. Confirmation of the booking by Customer.
h. Advance payment of 25% of the Total Price.
5. Tuscany Forever shall confirm Customers booking by e-email within 48 hours of receiving the Advance payment. Booking shall be binding, once the confirmation e-mail is sent. The confirmation e-mail shall include, but not be limited to, the summary of the contract offer, services booked, prices, and general terms of the booked stay in Tuscany Forever Estate.

V. Payment

1. Prices posted on the Website are valid only in writing and for an indicated period of time. Tuscany Forever reserves the right to modify Prices on the Website without prior notice. Changes do not apply to already completed bookings.
2. Total Price applied to the booking is specified during the booking process. The Total Price indicated at the time of the booking includes VAT at the applicable rate.
3. The balance payment should be settled no later than 21 days before the Arrival Date.
4. Upon arrival, Customer shall pay, in cash, a deposit in the amount specified in the booking details. Deposit shall be applied against any reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings and/or additional cleanings ordered by Customer during their stay, beyond the order specified in General Terms and Conditions of the booking, and/or costs of gas used to heat property at the time of Rental. The Deposit shall be returned on Departure Day after the return of the keys, less any deductions in accordance with the conditions listed above.

VI. Cancelation or amendment of booking

1. Cancelation or amendment of the online booking must be done by telephone or by e-mail. In case of telephone cancelation or amendment request they shall take effect, if the Customer confirms such a request in writing or by e-mail.
2. Customer has the right to cancel the booking:
a. within 7 days of receiving confirmation e-mail, with the right to prompt refund of any and all payments made to Tuscany Forever;
b. later than within the deadline specified in the provision above, but 21 days prior to the Arrival Date, in which case Tuscany Forever shall have the right to retain any Advance payments.
3. Customer declares the awareness of the fact that the availability of services and facilities provided by Tuscany Forever Estate depends on the season of the year. Detailed information on the availability of services and facilities during the booked period can be acquired from Tuscany Forever.
4. Tuscany Forever reserves the right to cancel or amend the booking in case of extraordinary objectively justified circumstances, such as force majeure or other circumstances beyond its control make the fulfillment of the booking terms impossible. Customer shall be informed of the amendments or cancelation promptly. If cancelation shall be required, the Customer shall have the right to full refund of any and all payments.

VII. Customer’s obligations and responsibilities

1. Customer is obliged to:
a. comply with By-laws for the Tuscany Forever Estate and any other regulations reasonably made, which shall constitute an integral part of the booking contract;
b. to keep and leave booked villa or apartment and all equipment in good condition;
c. behave during the stay in Tuscany Forever Estate, in such a way as not to cause any damages to the properties and disturb other Guests;
d. cover the cost of gas used to heat the booked property at the time of stay;
e. safeguard personal property;
f. allow access for the representatives of Tuscany Forever at any reasonable time for the purpose of essential repairs
2. Customer can’t allow for more people to stay in the booked property than expressly authorized.
3. In order for the Customer to be allowed into the property with a pet, arrangements in advance must be made with Tuscany Forever.
4. Breach of any of the restrictions specified in above points 2 – 3, by the Customer shall be perceived as cancelation of the booking by the Customer.

VIII. Use of the Website

1. Tuscany Forever declares that the industrial property rights (brands, commercial names, etc.) contained in the Website are legally used in accordance with user agreements and/or licenses. Tuscany Forever  does not transfer any license or authorization for the use of the industrial and intellectual property rights, or any other form of property or right connected to the Website. They are protected by existing legislation on industrial property. The User undertakes to use the website diligently, correctly and legitimately, and in particular agrees not to:
a. use the content of the Website to send advertisements, correspondence for the purpose of making direct sales or for any other commercial scope;
b. use the Website contrary to any law provisions, good ethics and generally accepted good practices;

IX. Complaints

Every effort has been made in order to guarantee an enjoyable and memorable holiday, if however any cause for complaint arises it is essential for the Customer to report such cause immediately, in order to allow us to take remedial actions as soon as possible. If the complaint can’t be dealt with during the stay, Customer is to submit such complaint by e-mail or in writing within 28 days counted from the Departure Day.
For complaint purposes or any other, contact details are:
Villa alle Monache GmbH
via Aurelia 2/E
57022 Castagneto C.cci. Donoratico
mobile: +39 366 978 95 07
UK phone: +44 (0) 208 133 5905

X. Exclusion of guarantees and liabilities

1. Tuscany Forever does not guarantee the reliability, availability, nor the continuity of the services provided by the Website. Therefore, Tuscany Forever shall not be held liable for any damage of any nature attributable to the non-availability, reliability or continuity of the Website, while nonetheless seeking to facilitate technical assistance to the interested person, within reason.
2. Tuscany Forever  doesn’t undertake checks or perform advance checks for the absence of viruses or elements in the contents that may cause modifications to the software or hardware of Users that visit the Websites. Therefore, Tuscany Forever shall not be held liable for damages of any nature resulting from the same.

XI. Final provisions

1. The provisions of General Terms and Conditions shall be governed by Italian law. For the purpose of reconciling any disputes that may eventually arise from the validity, execution, fulfillment and dissolution, whether total or in part, of the same, Tuscany Forever and Users agree to adhere to the jurisdiction of the court of Italy, expressly renouncing their own jurisdiction or any other jurisdiction to which they are entitled. This agreement constitutes a complete and integral expression of the agreement between Tuscany Forever and the Customer and substitutes all previous agreements, commitments, manifestations and contracts whether written or verbal, previously in place between the parties.
2. Tuscany Forever reserves the right to modify General Terms and Conditions, informing Users of this fact on the Website.
3. In the event of one of the clause of the present General Terms and Conditions being declared as null and void, the remaining provisions remain valid and applicable.
4. The above provisions shall have no effect on peremptory consumer laws.